brush of bad luck....

Yesterday at work, the operating system that I do everything through wasn't working right, it was going very slow and then would go down completely. So by 3:00 I had enough and called it a day. I was excited to go home though because I had gone earlier in the day to trade my cable box for the new DVR box. I've been wanting DVR forever. So I thought, ok well I'll just go home and get that all set up. When I got home I started to try to figure it out and wasn't having much luck. The only thing I had was..the box...a cable with 5 plugs on each end...and the remote. That's it...no book...nothing. So Here I am standing behind the big screen with plugs coming out of everywhere. So I got the cordless phone and called charter. When I finally got through to the right people they put me on hold...then my cordless phone died. And of course this whole time, Alivia is trying to come behind the tv too and then she wanted some milk and she's yelling my name the whole time i'm trying to do this. So I figured I would just wait till Rob got home and he could mess with it. Then I started to open the mail and saw a credit card bill, I called them up and here was the conversation after 10 minutes on hold (again, alivia calling my name and telling me to hold her babies and whatever else)

me: Hi, I just got a bill for a credit card that I cancelled
mean credit card lady: Yes I see you cancelled your account was paid off on april 27th and cancelled on May 1st.
me: Yes and I received a refund check for the overpayment.
her: Yes, How can I help you
me: Well I paid this off, received a refund check, cancelled the account and I just got a bill for $11
her: Yes, you actually shouldn't have received that check, that was a mistake, your balance is $11
me: Well, since I just paid you guys $5700 do you think you could waive the $11 since the account is cancelled
her: no, ma'am I'm not able to do that at this time
me: Can I speak to a supervisor
her: I'm an account manager.....
me: So I just paid this off and got a refund check and you can't waive the $11
her: you only paid back money you borrowed from us ma'am
me: I just think you should waive this since I received a refund check and cancelled it. It's $11
her: Yes, Ma'am it's $11

I wanted to cuss her out but I just couldn't do it. I wish Amber would have been at my house I would have handed her the phone and let her handle it!!! So then, we leave the house because yesterday was Bryan's birthday and we went out to eat. On the way there, we passed a car on the side of the road with a flat tire, Rob told me to stop because he wanted to help them. We stopped the car and when Rob got out of the car, his cell phone dropped into a sewer that was on the side of the road!!! He went to help the people and got back into the car and started rubbing his head and cussing about dropping his phone into the sewer and looked down and he had black stuff (from the tire) all over his hands and had wiped it all over his face and head.

him: Where are some baby wipes at?
me:....................I don't have any....
him: ARE YOU KIDDING ME?!?!?!?!?!?

We managed to find ONE kleenex for him to clean off with. He was so devestated all through dinner about his phone. He just kept saying "I can't believe I lost my phone, I can't believe I lost all my numbers"

We had a nice dinner and went to the mall afterwards to get a new SIM card so I think everything is going better today. Hopefully......